Meet Nik in 40 seconds
A 40‑second career intro — built as code with HeyGen HyperFrames, part of how Nik uses modern AI tools.
Show up, learn the tools, take care of the customer.
I've spent the better part of a decade in steady, hands-on work across service, retail, and light manufacturing — running equipment, fitting customers, training new teammates, and keeping things clean and safe. The through-line has always been the same: dependability and a genuine focus on the person in front of me.
I've since earned my CompTIA A+ and Security+ certifications, and I'm working toward Anthropic's Claude Certified Architect – Foundations credential — pairing IT and security fundamentals with hands-on use of modern AI tools, so I land on the side that uses technology well. It's a steady jog, not a sprint, and I'm putting in the reps.
Strengths & focus
Proven strengths
Focus areas
Certifications
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Where I've worked
- First point of contact for service customers — gathers issue details, sets expectations, and routes work to the right team.
- Processes intake paperwork and keeps customer and vehicle records accurate in the dealership's management system.
- Operated blending equipment to mix raw materials for production.
- Kept the blending area and equipment clean, organized, and audit-ready.
- Helped train new employees on machine operation and safety protocols.
- Performed routine maintenance to keep machines running reliably.
- Helped customers choose products with knowledgeable, honest recommendations.
- Resolved questions and complaints promptly and professionally.
- Custom-fit clubs using Trackman launch monitors and hitting-bay data.
- Cut, lengthened, and adjusted clubs to each customer's specs.
- Walked customers through the details so they knew exactly what they were getting.
- Answered calls and booked tee times; managed front-desk flow.
- Kept the course and carts guest-ready and clean at all times.
- Made sure members had a great experience start to finish.
Education
Let's talk.
Open to IT support, help desk, and operations roles across Dallas–Fort Worth — and always happy to connect.